Telephone English ( การคุยโทรศัพท์ ) 

 ที่มาhttp://www.pension.ameritas.com/newsletter/summer2003/images/phone_conversation.gif

  1. Introducing yourself 
- This is Ken.
- Ken speaking

 
  2. Asking who is on the telephone 
- Excuse me, who is this?
- Can I ask who is calling, please?

  3. Asking for Someone 
- Can I have extension 321? (company numbers)
- Could I speak to...?
- Can I speak to...? (informal)
- May I speak to...? (formal)
- Is Jack in? (informal idiom meaning: Is Jack in the office?

  4.Connecting Someone 
- I'll put you through (put through = connect)
- Can you hold the line? Can you hold on a moment?
- How to reply when someone is not available
- I'm afraid ... is not available at the moment
- Mr Jackson isn't in... Mr Jackson is out at the moment...

 
  5. Taking a Message 
- Could (Can, May) I take a message?
- Could (Can, May) I tell him who is calling?
- Would you like to leave a message?

example ;
Operator : " Hello, Frank and Brothers, How can I help you? "
Peter : " This is Peter Jackson. Can I have extension 3421? "
Operator : " Certainly, hold on a minute, I'll put you through... "
Frank : " Bob Peterson's office, Frank speaking. "
Peter : " This is Peter Jackson calling, is Bob in? "